Shipping policy

Processing & Handling Time

All orders are processed within [Number, e.g., 1–3] business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping	[3–7] Business Days	[Amount or "Free over $X"]
Expedited Shipping	[1–3] Business Days	[Amount]

(Note: Delivery delays can occasionally occur due to carrier issues or seasonal peaks.)

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Mystery Boxes & High-Value Items

For our Mystery Boxes and High-Value Collectibles, we take extra care in packaging to ensure your items arrive in pristine condition. These items may require [e.g., signature confirmation] upon delivery to ensure they reach you safely.

International Shipping Policy

We currently [ship / do not ship] outside of [Your Country]. If we do ship internationally, please be aware that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.

Damages & Issues

Gotcha Gems is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.